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Question

Do I have to replace my Somfy motor when the handset stops responding?

Almost never. Start with a fresh handset battery, then see if a second remote or wall switch drives the motor. If so, the first handset is faulty or must be paired again. If nothing responds, power, pairing or the receiver is at fault. We only call a motor dead after testing all three, and recommend replacement as the last step.
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  • Checklists before we visit

    Short guides from the technicians: what to check, what to photograph, what to ask a supplier.

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01Services

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